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JOB TITLE: Level 2 Service Desk Engineer
LOCATION: Leighton Buzzard
PACKAGE: £30,000 - £35,000 Benefits Include (but not limited to): 4% Minimum employee Contribution, Pension Advisors, Life Insurance, Income protection, Health Cash Plan, Private Medical and Dental, Cycle to work Scheme, Wellness platform, IT Equipment Purchase scheme, Electric Car Scheme and more!!
WAY OF WORKING: Full time - On Site – 37.5hrs per week.
THE BUSINESS:
Ensuring the smooth running of our client’s systems and network infrastructure ensuring they get maximum benefits from them.
Activities may include:
• Log, and Investigate customer tickets, where possible applying a permanent fix or an agreed workaround to restore service.
• Provide Level 2 Server, Network, and Desktop Technical Support, diagnosing customer issues, and providing a high level of first-time fix.
• End to end ownership of a customer ticket, identifying the underlying cause and managing the implementing of a permanent solution, escalating to a Senior Engineer as necessary.
• Manage and work to internal and customer SLA’s, escalating any concerns.
• Managing client expectations through clear communications.
• Work closely with the customer to maintain and support the infrastructure and the customer’s tickets effectively.
• Action Hardware and software installations.
• Create and maintain customer specific infrastructure documentation within the IT Glue Knowledge System.
• Work closely with the Senior Engineer, sharing information to enable the resolution of issues confidently and effectively.
• Take responsibility for own continual professional development, ensuring up to date industry and technical knowledge in line with business need.
• Ensure all time is captured within accurate time entries within the Connectwise Manage PSA tool – submit timesheets weekly.
• Infrequent Visit to the Data Centre in Milton Keynes – this usually only happens through periods of emergency.
• Undertake all other reasonable requests.
YOUR KEY SKILLS:
• Extensive experience as an IT engineer supporting customers.
• Experience of working in a customer facing role
• Familiar with working to SLA’s to meet both customer and contract requirements
• Working as part of a wider service delivery function.
• Supporting multi-site clients (including multi country)
• Intermediate level of knowledge and application in:
• MS Windows Server Technologies
• Exchange/Hybrid Technologies
• Active Directory – management and administration of
• Office 365 – management and administration of
• Able to communicate verbally and in writing to both technical and non-technical audiences. Providing a high standard of customer focused personalised support.
• Ability to strictly follow process and procedures.
• Creative, analytical problem solver with the ability to apply original and innovative thinking.
• Methodical approach suitable to resolution of client requirements.
• Able to manage changing workload and priorities.
• Able to work both within a team and using own initiative.
• Configure, troubleshoot issues using:
• All MS Windows Server Platforms.
• All MS Exchange Technologies.
• All O365 Technologies.
• PC/Server Hardware – diagnose and upgrade, both hardware and firmware on PC’s – understanding of Raid configurations, iLO, on servers.
• AD – configure new users, new OU’s, configure sites and services, resolve issues.
• DNS – running through the Active Directory based DNS structure to ensure domain entries exist for Domain Controllers, Services and devices. Troubleshooting name resolution issues on endpoints using standard tools.
• Group Policies – Understanding and Basic troubleshooting issues.
If you are interested in the role, please contact Finley Young on 01793 547359 or email finley.young@c4s-search.co.uk
C4S Search connect future engineering talent with leading engineering business and are always keen to hear from all IT Specialist and what you are looking for !
Level 2 Service Desk
- Posted 16 July 2024
- LocationMilton Keynes
- Discipline Cloud & DevOps
- Reference6710
- Contact NameAaron Simpson
Job description
JOB TITLE: Level 2 Service Desk Engineer
LOCATION: Leighton Buzzard
PACKAGE: £30,000 - £35,000 Benefits Include (but not limited to): 4% Minimum employee Contribution, Pension Advisors, Life Insurance, Income protection, Health Cash Plan, Private Medical and Dental, Cycle to work Scheme, Wellness platform, IT Equipment Purchase scheme, Electric Car Scheme and more!!
WAY OF WORKING: Full time - On Site – 37.5hrs per week.
THE BUSINESS:
- Our partner is a leading MSP with locations around the globe, they have acquired a number of businesses in their mission to empower ambitious organisations and their people to succeed. They provide a number of Managed Services, including (but not limited to) IT Support and Service Management, Microsoft Support, Managed Cyber Security Support, DevOps Support and Managed Cloud Support.
- This partner has Microsoft a number of Microsoft accreditations and awards!.
- They are featured on Sunday Times Best Companies List, Megabuyte UKs top 50 best- preforming Privately owned tech companies 2 years consecutively as well as a number of Microsoft awards and more!
- The company has over 600 employees and are in numerous locations In the UK.
Ensuring the smooth running of our client’s systems and network infrastructure ensuring they get maximum benefits from them.
Activities may include:
• Log, and Investigate customer tickets, where possible applying a permanent fix or an agreed workaround to restore service.
• Provide Level 2 Server, Network, and Desktop Technical Support, diagnosing customer issues, and providing a high level of first-time fix.
• End to end ownership of a customer ticket, identifying the underlying cause and managing the implementing of a permanent solution, escalating to a Senior Engineer as necessary.
• Manage and work to internal and customer SLA’s, escalating any concerns.
• Managing client expectations through clear communications.
• Work closely with the customer to maintain and support the infrastructure and the customer’s tickets effectively.
• Action Hardware and software installations.
• Create and maintain customer specific infrastructure documentation within the IT Glue Knowledge System.
• Work closely with the Senior Engineer, sharing information to enable the resolution of issues confidently and effectively.
• Take responsibility for own continual professional development, ensuring up to date industry and technical knowledge in line with business need.
• Ensure all time is captured within accurate time entries within the Connectwise Manage PSA tool – submit timesheets weekly.
• Infrequent Visit to the Data Centre in Milton Keynes – this usually only happens through periods of emergency.
• Undertake all other reasonable requests.
YOUR KEY SKILLS:
• Extensive experience as an IT engineer supporting customers.
• Experience of working in a customer facing role
• Familiar with working to SLA’s to meet both customer and contract requirements
• Working as part of a wider service delivery function.
• Supporting multi-site clients (including multi country)
• Intermediate level of knowledge and application in:
• MS Windows Server Technologies
• Exchange/Hybrid Technologies
• Active Directory – management and administration of
• Office 365 – management and administration of
• Able to communicate verbally and in writing to both technical and non-technical audiences. Providing a high standard of customer focused personalised support.
• Ability to strictly follow process and procedures.
• Creative, analytical problem solver with the ability to apply original and innovative thinking.
• Methodical approach suitable to resolution of client requirements.
• Able to manage changing workload and priorities.
• Able to work both within a team and using own initiative.
• Configure, troubleshoot issues using:
• All MS Windows Server Platforms.
• All MS Exchange Technologies.
• All O365 Technologies.
• PC/Server Hardware – diagnose and upgrade, both hardware and firmware on PC’s – understanding of Raid configurations, iLO, on servers.
• AD – configure new users, new OU’s, configure sites and services, resolve issues.
• DNS – running through the Active Directory based DNS structure to ensure domain entries exist for Domain Controllers, Services and devices. Troubleshooting name resolution issues on endpoints using standard tools.
• Group Policies – Understanding and Basic troubleshooting issues.
If you are interested in the role, please contact Finley Young on 01793 547359 or email finley.young@c4s-search.co.uk
C4S Search connect future engineering talent with leading engineering business and are always keen to hear from all IT Specialist and what you are looking for !