Job Title - Technical Support Engineer

Location & flexibility - Tilbury - Full time in the office

Company - C4S are happy to be working with a Managed Service Provider.

Salary - £26,000 - £33,000

About the Job -

• Address issues as assigned by the Technical Support Manager.
• Conduct onsite support, installations, and troubleshooting when remote solutions are not feasible.
• Resolve support tickets and incidents promptly, adhering to agreed SLA timelines.
• Execute installations of infrastructure, computers, servers, and software.
• Perform daily checks on customer infrastructure, backups, and monitoring, taking necessary actions.
• Participate in various IT projects.
• Contribute to the internal escalation process by providing help and assistance to support staff as needed.

About you -

• Strong Microsoft Windows Server (2016, 2019 and 2022)
• Active Directory, DNS, DHCP Administration
• Experience with configuring and administering MS Office 365
• SharePoint migrations and adoption
• SQL Server Administration and troubleshooting
• Windows 10 / 11 administration and troubleshooting, along with Windows 10 to 11 migrations
• Antivirus (BitDefender)
• Advanced Networking skills - Switch configuration, diagnosing faults, VLAN, VPN, RADIUS (UniFi experience is preferable)
• Installation of Data cabling & termination
• Installation of Fiber cabling & splicing
• Installation of WiFi, CCTV, Access Control, AV & Video Conferencing equipment
• Installation of containment (cable trays, conduit, junction boxes & enclosures etc)
• Provisioning and configuration of UCaaS (PBX build, number porting, hardware configuration)
• Experience with PSA, RMM & Document Management tools (Preferably Autotask, Datto RMM, IT Glue)

If you'd like to hear more, please apply for your consideration.