JOB TITLE: IT Support Engineer

LOCATION: Wiltshire

SALARY: £25,000-£35,000

WAY OF WORKING: Monday to Friday – 5 days a week in office

THE BUSINESS:
The company we are working with has an exciting opportunity for an IT Helpdesk Support Engineer to join their Development and Operations Team following the growth of their IT support services to their clients.

As a small ERP provider, they pride themselves on providing first class customer support to their clients who rely on efficient support to keep their business and IT systems operational.
THE OPPORTUNITY:
You will require the following:

Providing support to their clients in respect of PC, software and network related issues to agreed SLAs.
Talking clients through diagnostics, resolutions and system set ups either by phone or via their error logging system.
Troubleshooting systems and network problems, diagnosing and solving hardware or software faults, contacting manufacturers/suppliers for warranty claims.
Conducting back up testing, script checking and restore tests of their servers.
Installing and configuring computer hardware, operating systems (Linux Servers (Ubuntu)
Monitoring and maintaining both the company and their clients' computer systems and networks
Setting up new users' accounts and profiles.
Conducting timely research projects where required and presenting these to the Business.
Keeping up to date with latest software and making recommendations for improvements
Providing occasional onsite support to their customers in the UK which may involve out-of-hours working/overnight stay.
Providing occasional out of hours working where upgrades / changes can only be made out of hours.

If you are interested in the role, please contact Fin Young on 01793547359 or email finley.young@c4s-search.co.uk

C4S Search connect future tech talent with leading businesses and are always keen to hear from all IT Specialist and what you are looking for!